Shipping & Refunds
We offer free shipping throughout the EU for orders over 100€.
Normal shipping costs for orders under 100€ is 10€.
All orders are shipped with tracking, so you can track the journey of the package as soon as it leaves our warehouse.
All packages are handled and shipped from our Polish warehouse “LOGICAS”.Once your order is shipped, you will be able to find the tracking number in your account.You will also receive an email and/or text message with tracking information.UPS Express delivery directly to your home or local pickup location.
Normal delivery time is 2-5 working days.*
Orders under 100 kg placed before 15.00 will be dispatched on the same working day (except for pallets and large multi-boxes). Orders up to 2 pallets (over 250kg or sensitive products) may take up to 3 days to ship. Our warehouse can only ship to EU countries. *UPS in Poland cannot ship directly to small islands and some other areas in Greece, Croatia, Spain, northern Sweden and Finland. These orders have to be redirected with a longer delivery time (4-8 days). *We cannot deliver to Poland.
Countries we send to
- Czech Republic
- Canary Islands
- San Marino
As a customer, you must contact us at Eco supplements within 5 working days if your package has not been received within the expected delivery time for your destination. If you do not and the package is returned to us, you will have to pay for a second shipping charge at full cost. If for any reason you wish to have your order returned to you, you will be charged a 50kr transaction fee for the refund plus shipping costs if we have already sent it to you. If you wish to make a claim for your product, e.g. if it was damaged in transit, sent incorrectly etc. This must be done within 24 hours of receiving your products by contacting us. Upon confirmation of any claim, we will immediately re-deliver the products or credit your account in full. Any costs incurred for the reshipment of the product will be the responsibility of Eco supplements Our customers will not incur any additional charges.
Products that are not defective can be returned within 14 days from the date of invoice, in new condition with all original packaging materials and invoices/receipts for refund minus the original shipping costs we paid to send you the product. The return fee and shipping charges do not apply if a defective product has been shipped. All goods purchased from Ecosupplements are made under a shipping agreement. This essentially means that the risk of loss and title for those goods passes to you when we deliver them to the carrier.
Exchange of products
We are happy to exchange our products if they are returned to our store within 14 days of the invoice date and are in the same condition as you left them. The cost of shipping to return the package to Eco Supplements will be covered by the customer and the cost of the replacement shipped will also be covered by the customer.
Normal delivery time within the EU is 2-5 days*. The shipment is fully traceable and handled by UPS. Packages are delivered directly to your door or to the nearest pick-up point. *There are some areas where UPS in Poland cannot ship directly, resulting in a longer delivery time (4-8 working days).