Privacy Policy

Introduction

Welcome to Eco Supplements, an e-commerce company operated by Eco Supplements EOOD, a Bulgarian company. At Eco Supplements, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the measures we take to safeguard your information. By using our website (ecosupplements.eu), you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information when you visit our website or use our services:

• Personal Information: When you create an account or place an order on our website, we may collect your name, email address, shipping address, and phone number.
• Social Login: If you choose to log in or register using social media accounts, we may collect certain information from those accounts, such as your profile name and email address.
• Payment Information: When you make a purchase, our third-party payment processors will collect and process your payment information, such as credit card details. Eco Supplements does not store your payment information on its servers.
• Device and Usage Information: We may collect information about the device you use to access our website, including your IP address, browser type, operating system, and browsing activity on our website.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, track website usage, and personalize content. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing and Fulfillment: We use your personal information to process and fulfill your orders and communicate with you regarding your purchases.
• Account Management: Your account information helps us manage your account, provide customer support, and improve our services.
• Marketing and Personalization: We may use your email address to send promotional offers, newsletters, and product updates. You can opt-out of marketing communications at any time.
• Improvement of Services: Your feedback and usage data allow us to improve our website, products, and services to better meet your needs.
• Fraud Prevention and Security: We use certain information to detect and prevent fraudulent activities and ensure the security of our website and users.
• Advertising: We use information collected through cookies and other tracking technologies to deliver advertisements that are more relevant to you. This includes using services such as Google Ads and price comparison sites like Kelkoo.
• Analytics: We use Google Analytics to understand how our website is being used and to improve user experience.

Legal Basis for Processing Personal Data (GDPR)

Under the General Data Protection Regulation (GDPR), we must have a lawful basis to process your personal data. We rely on the following legal bases:

• Performance of a Contract: We process your personal data to fulfill our obligations under the contract with you, such as processing your orders and providing customer support.
• Consent: We process your personal data based on your consent for marketing and personalized advertising. You can withdraw your consent at any time.
• Legitimate Interests: We process your personal data for our legitimate interests, such as improving our services, fraud prevention, and securing our website.
• Legal Obligation: We process your personal data to comply with legal obligations, such as financial reporting and compliance with regulatory requirements.

Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website and providing services. These third parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.

Additionally, we may share your information if required by law or to protect our rights, privacy, safety, or property, as well as in connection with the sale, merger, or acquisition of all or a portion of our company.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, track website usage, and personalize content and advertisements. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

Your Rights under GDPR

As a data subject under the GDPR, you have the following rights:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
• Right to Restriction of Processing: You have the right to request the restriction of processing your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us at support@ecosupplements.eu.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to delete your account or request the deletion of your personal data, please contact us at support@ecosupplements.eu.

Security Measures

We employ reasonable and appropriate security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.

Third-Party Websites

Our website may contain links to third-party websites or services that have their own privacy policies. We are not responsible for the privacy practices of these websites or services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on this page, and the date of the last update will be indicated at the top.

Contact Us

By using this site, you consent to our website’s privacy policy.