All orders are shipped with tracking, so that its possible to follow the packages journey directly when it leaves from our UK-based warehouse. When the order has been shipped out, you will be able to find the tracking number under your account You will also be getting an email with the tracking information.
Orders under 100kg made before 15:00 are dispatched the same working day (except pallets and large multi boxes). Orders up to 2 pallets (over 250kg or delicate products) can take up to 3 days to dispatch.
Countries we ship to
- United Kingdom
- Republic of Ireland (Eire)
- Czech Republic
- Canary Islands
- San Marino
You the customer must contact us at Eco supplements within 5 working days if your parcel has not been received within the allocated shipping time for your destination. If you do not and the parcel is returned to us you will be required to pay for a second shipping charge at full cost.
If for any reason wish to have you order refunded you will be charged a €5 refund transaction fee plus the cost of shipping if we have already sent it out you.
Should you wish to make a claim relating to your product i.e. damaged in transport, incorrect goods sent etc. This must be done within 24 hours of receiving your goods by contacting us. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of product shall be the responsibility of Eco supplements no additional charges shall be the responsibility of our customers.
Non-defective products can be returned within 14 Days of invoice, in new condition with all original packing material and invoice/receipts for a refund minus the original shipping cost we paid to ship the product to you. The restocking fee and shipping charge will not be applicable in the event an incorrect item was shipped.
All items purchased from ecosupplements.eu are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We will gladly exchange our products, providing they return to our store within 14 Days of invoice and are in the same condition which they left. The costs for the shipping to return the parcel to Eco supplements, will be covered by the customer and the costs for the replacement to be sent out would also need to be covered by the customer.
Eco supplements does not take any responsibility for any other loss an order undelivered on time may cause.
The customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don’t allow us to insure shipments within their borders.