Shipping & Returns

Shipping

Free shipping on orders over 70€ for whole Europe.
All orders are shipped with tracking, so that its possible to follow the packages journey directly when it leaves from our UK-based warehouse.
All packages are sent with DPD.uk*.
* ParcelForce for Norway and Iceland.

Express 1-5 days delivery for whole Europe.
(See image below for more information)


All our packages are sent with Climate-neutral parcels and fully compensated delivery’s.

Orders are usually shipped within the same day as we receive the order to ensure as quick delivery and high standard.

shipping

Returns, Refunds and Exchanges Policy

How To Return An Item

  • Your item must be in its original unused condition unless it is manufacturing defect.
  • You must return the item within the 30 days following your purchase.
  • Please include a signed letter in your package, stating the reason of the return.

Return Exceptions

  • Many items can not be returned if they have been opened.
  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

  • All items are subject to a 15% restocking fee. This will be deducted from your refund.
  • We do not refund the original shipping.

Defect products

  • For damage claims, a picture should be sent for assessment before deciding if a return is necessary. Returns must be agreed by us before sending. 
  • We will send out a replacement product, and if no replacement is available, a full refund will be issued.

Contact

Email us at info@ecosupplements.eu, always quick respond from our custom support.